Piano Service

Tuning or Tuning and service …There is a difference

Tuning or Tuning and service …There is a difference

I receive a number of inquiries that ask why do I say my services are different than other technicians. Is my Tuning and Overview service just a gimmick? I have been advertising the Tuning and Overview service for just a little over a year now; some clients have been...

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Different Hammers

Different Hammers

It is nearly two years since I attended a "Voicing and Tone Production" seminar at Steinway and Sons in New York. The day I walked through the doors at 18-1 Steinway Place, Astoria was a day of new discoveries and ideas in my career. My lecturer was Steinway and Sons...

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Do you want fries with that?

Do you want fries with that?

One of the things that ticks me off is upselling purely as a money making strategy. You order a meal package from a fast food outlet and the assistant is trained to sell you more. "Do you want to upsize?" or "Do you want fries with that?" I don't understand the theory...

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The sum of small details

The sum of small details

  "It is not enough to do your best, you must know what to do, and then do your best".   W. Edwards Deming I consider myself to be one of the lucky piano technicians. I have had so many opportunities for training in my career yet I am still striving for...

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Service?

Service?

  A piano is a complex instrument and most piano owners do not understand the working mechanism of such. There are a few pianists with knowledge of how the piano works and have an  understanding of the maintenance required for their instrument, however the...

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If only pianos could talk

If only pianos could talk

" You want to do what"? asked my Manager. "Leave a career in banking to tune pianos?" He wasn't the only one to ask this question. Why would I want to leave a stable and respected career and go and work on pianos? "Electronic organs are the popular instrument. Pianos...

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