by Brian Wilson | 22 Mar 2017 | Piano Tuning
“Talk about the life in Massachusetts, speak about the people I’ve seen” (1) I first wrote about the Mason & Hamlin piano factory when I toured the factory during my Churchill Fellowship in May 2013. I was invited by the Head Engineer, Bruce Clark, after meeting... 
by Brian Wilson | 4 May 2016 | Piano Tuning
I am always looking for ways to improve my service to my clients, which is why I am now using an online booking service. Why? To make it easier for clients to quickly book the time that works for them without the dreaded Phone Tag Tango. A quick history of the Phone... by Brian Wilson | 7 Mar 2015 | Piano Service, Piano Technology, Piano Tuning
One of the things that ticks me off is upselling purely as a money making strategy. You order a meal package from a fast food outlet and the assistant is trained to sell you more. “Do you want to upsize?” or “Do you want fries with that?” I... by Brian Wilson | 30 Jul 2014 | Piano Tuning
Let’s start at the very beginning…. As Julie Andrews sang, it’s a very good place to start. The piano was first known as gravecembalo col piano e forte. Translated it means harpsichord with soft and loud. The piano evolved from the harpsichord as musicians... by Brian Wilson | 29 May 2014 | Piano Service, Piano Technology, Piano Tuning
“It is not enough to do your best, you must know what to do, and then do your best”. W. Edwards Deming I consider myself to be one of the lucky piano technicians. I have had so many opportunities for training in my career yet I am still striving... by Brian Wilson | 17 May 2014 | Piano Technology, Piano Tuning, Voicing
The days they pass so quickly now. That reminds me of words from a John Denver song. Exactly twelve months ago I was boarding a Qantas jet to commence my Churchill Fellowship and I used the words from the song “Today” in my travel blog and now I am thinking of the... 
Brian Wilson is one of the most highly trained and experienced piano tuners in Australia, and one of only a handful of concert technicians trained at the Steinway & Sons Academy in both New York & Hamburg.