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I'll start with the moral of the story: find yourself a piano technician that you trust. Why? Well, this may seem strange, but a piano technician may help you play your piano better! Now to the start of the story. A pianist commented that he had problems playing a...
Not all piano tuning is straightforward. Over the past few months, I have been involved in a large project with a pianist and a piano that didn’t quite respond to the musician’s thoughts. The pianist was convinced that the piano could deliver more, and was willing to...
“Talk about the life in Massachusetts, speak about the people I’ve seen” (1) I first wrote about the Mason & Hamlin piano factory when I toured the factory during my Churchill Fellowship in May 2013. I was invited by the Head Engineer, Bruce Clark,...
I receive a number of inquiries that ask why do I say my services are different than other technicians. Is my Tuning and Overview service just a gimmick? I have been advertising the Tuning and Overview service for just a little over a year now; some clients have been...
It is nearly two years since I attended a "Voicing and Tone Production" seminar at Steinway and Sons in New York. The day I walked through the doors at 18-1 Steinway Place, Astoria was a day of new discoveries and ideas in my career. My lecturer was Steinway and Sons...
I am always looking for ways to improve my service to my clients, which is why I am now using an online booking service. Why? To make it easier for clients to quickly book the time that works for them without the dreaded Phone Tag Tango. A quick history of the Phone...
One of the things that ticks me off is upselling purely as a money making strategy. You order a meal package from a fast food outlet and the assistant is trained to sell you more. "Do you want to upsize?" or "Do you want fries with that?" I don't understand the theory...
Let's start at the very beginning…. As Julie Andrews sang, it's a very good place to start. The piano was first known as gravecembalo col piano e forte. Translated it means harpsichord with soft and loud. The piano evolved from the harpsichord as musicians were...
"It is not enough to do your best, you must know what to do, and then do your best". W. Edwards Deming I consider myself to be one of the lucky piano technicians. I have had so many opportunities for training in my career yet I am still striving for...