“Talk about the life in Massachusetts, speak about the people I’ve seen” (1) I first wrote about the Mason & Hamlin piano factory when I toured the factory during my Churchill Fellowship in May 2013. I was invited by the Head Engineer, Bruce Clark, after meeting...
I am always looking for ways to improve my service to my clients, which is why I am now using an online booking service. Why? To make it easier for clients to quickly book the time that works for them without the dreaded Phone Tag Tango. A quick history of the Phone...
One of the things that ticks me off is upselling purely as a money making strategy. You order a meal package from a fast food outlet and the assistant is trained to sell you more. “Do you want to upsize?” or “Do you want fries with that?” I...
Let’s start at the very beginning…. As Julie Andrews sang, it’s a very good place to start. The piano was first known as gravecembalo col piano e forte. Translated it means harpsichord with soft and loud. The piano evolved from the harpsichord as musicians...
“It is not enough to do your best, you must know what to do, and then do your best”. W. Edwards Deming I consider myself to be one of the lucky piano technicians. I have had so many opportunities for training in my career yet I am still striving...
The days they pass so quickly now. That reminds me of words from a John Denver song. Exactly twelve months ago I was boarding a Qantas jet to commence my Churchill Fellowship and I used the words from the song “Today” in my travel blog and now I am thinking of the...
Brian Wilson is one of the most highly trained and experienced piano tuners in Australia, and one of only a handful of concert technicians trained at the Steinway & Sons Academy in both New York & Hamburg.
Brian Wilson is one of the most highly trained and experienced piano tuners in Australia, and one of only a handful of concert technicians trained at the Steinway & Sons Academy in both New York & Hamburg.