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It is nearly two years since I attended a "Voicing and Tone Production" seminar at Steinway and Sons in New York. The day I walked through the doors at 18-1 Steinway Place, Astoria was a day of new discoveries and ideas in my career. My lecturer was Steinway and Sons...
One of the things that ticks me off is upselling purely as a money making strategy. You order a meal package from a fast food outlet and the assistant is trained to sell you more. "Do you want to upsize?" or "Do you want fries with that?" I don't understand the theory...
"It is not enough to do your best, you must know what to do, and then do your best". W. Edwards Deming I consider myself to be one of the lucky piano technicians. I have had so many opportunities for training in my career yet I am still striving for...
The days they pass so quickly now. That reminds me of words from a John Denver song. Exactly twelve months ago I was boarding a Qantas jet to commence my Churchill Fellowship and I used the words from the song “Today” in my travel blog and now I am thinking of the...