by Brian Wilson | 7 Mar 2015 | Piano Service, Piano Technology, Piano Tuning
One of the things that ticks me off is upselling purely as a money making strategy. You order a meal package from a fast food outlet and the assistant is trained to sell you more. “Do you want to upsize?” or “Do you want fries with that?” I...
by Brian Wilson | 29 May 2014 | Piano Service, Piano Technology, Piano Tuning
“It is not enough to do your best, you must know what to do, and then do your best”. W. Edwards Deming I consider myself to be one of the lucky piano technicians. I have had so many opportunities for training in my career yet I am still striving...
by Brian Wilson | 17 May 2014 | Piano Technology, Piano Tuning, Voicing
The days they pass so quickly now. That reminds me of words from a John Denver song. Exactly twelve months ago I was boarding a Qantas jet to commence my Churchill Fellowship and I used the words from the song “Today” in my travel blog and now I am thinking of the...
Brian Wilson is one of the most highly trained and experienced piano tuners in Australia, and one of only a handful of concert technicians trained at the Steinway & Sons Academy in both New York & Hamburg. 