Piano Technology

Different Hammers

Different Hammers

It is nearly two years since I attended a "Voicing and Tone Production" seminar at Steinway and Sons in New York. The day I walked through the doors at 18-1 Steinway Place, Astoria was a day of new discoveries and ideas in my career. My lecturer was Steinway and Sons...

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Do you want fries with that?

Do you want fries with that?

One of the things that ticks me off is upselling purely as a money making strategy. You order a meal package from a fast food outlet and the assistant is trained to sell you more. "Do you want to upsize?" or "Do you want fries with that?" I don't understand the theory...

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The sum of small details

The sum of small details

  "It is not enough to do your best, you must know what to do, and then do your best".   W. Edwards Deming I consider myself to be one of the lucky piano technicians. I have had so many opportunities for training in my career yet I am still striving for...

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Reflections

Reflections

The days they pass so quickly now. That reminds me of words from a John Denver song. Exactly twelve months ago I was boarding a Qantas jet to commence my Churchill Fellowship and I used the words from the song “Today” in my travel blog and now I am thinking of the...

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